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The Supervisor assists the Manager in the overall operation of the race and sports book. This position conducts the operation in accordance with approved policies and procedures. Summary of major responsibilities include interviewing, selecting and training employees; conducting performance reviews, recommending wage increases, handling employees’ complaints and disciplining and/or recommending discipline and supervising work. Insure quality guest service through effective scheduling and training. Writing and cashing of tickets as deemed necessary.
Minimum Employment Requirements: 21+ years of age, proof of employment eligibility to work in the United States, High School Diploma or equivalent, valid Gaming Registration, ability to effectively communicate in English both in oral and written form, maintain a professional, neat and well-groomed appearance adhering to the Brandywine standards, work varied shifts that may include weekends and holidays.
Specific Job Requirements: Two (2) years guest service and race and sports book experience including troubleshooting guest concerns, answering questions and offering assistance in order to provide excellent customer service. Ability to fill and complete CTR’s, MTL’s and all other necessary reports and correspondence. Have a comprehensive understanding of odds making and sports betting practices and procedures. Physical ability to stand, walk, bend, stretch without restriction. Maintain manual dexterity necessary for writing/cashing tickets and handling money, perform in an area that may be unusually hot, cold, noisy, smoky, dimly lit or illuminated, maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, busy and sometimes – noisy casino environment and deal effectively with guests, management and fellow employees in all situations, dexterity in the hands and fingers to count money, visual abilities and tolerance needed to use a computer and complete detailed paperwork in the race & sports book.
Reports To: Satellite Manager
Supervises: Ticket Writers
F.L.S.A. Designation: Exempt
Pay Rate: $28,000
If you’re interested in joining Lucky's, please e-mail:
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or call 702.726.5310.
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